What We Do, What We Don't, and How Engagements Work.

We help healthcare agency leaders identify and correct operational and clinical quality problems behind documentation issues, repeated findings, authorization problems, inefficient workflows, and compliance concerns.

Primarily North Carolina home health and in-home service providers, behavioral health agencies, substance use agencies, mental health and I/DD providers, Medicaid and managed-care providers, and community-based healthcare organizations.

Medicare-certified home health is not our primary specialty. Our home health work focuses on North Carolina state-licensed, Medicaid, managed-care, and private-pay environments.

We don't position ourselves as specialists in OASIS, Conditions of Participation, PDGM, star ratings, or Medicare certification.

Compliance is part of our work, but it isn't the whole of our work. We look at the operation behind compliance.

A documentation problem may actually be a training problem. A repeated finding may be a supervision problem. A missed authorization may be a workflow problem.

No. We provide advisory, review, training, assessment, and project-based support. We don't replace required agency leadership, clinical, compliance, legal, or administrative roles.

No. Cliffton & Reddick is not a law firm and our services do not replace legal counsel.

Yes, depending on the situation. Support may include review of the denial, medical necessity documentation review, identification of documentation gaps, case preparation, and clinician preparation for peer-to-peer review.

We don't guarantee payer decisions.

Yes. Documentation reviews are scoped according to the service, concern, payer requirement, or question being evaluated. We don't apply one generic checklist to every service.

Yes. Personnel-file review may be included in an Operational Readiness Assessment, Focused Review, Readiness & Build engagement, or ongoing advisory arrangement.

Yes. Deficiency Resolution is designed for agencies that have already received a finding, monitoring concern, or corrective-action request.

Yes, within the scope of an engagement. Our focus is not simply producing a response document. The correction should be realistic enough to implement and monitor.

Yes. Launch & Expansion can support licensing preparation, operational structure, policies, workflows, documentation systems, file structures, forms, trackers, and readiness planning.

Yes. Training can be developed around the actual problems affecting your organization rather than using generic education.

The Free Readiness Check is a self-assessment. The Operational Readiness Assessment is a paid engagement in which we independently review a defined portion of your operation and provide findings, priorities, and recommendations.

No. If you have one clearly defined concern, a Focused Review or another limited engagement may be the better starting point.

Engagements start at $1,250. Operational Readiness Assessments start at $4,500. Executive Advisory starts at $1,750 a month. Final pricing depends on scope and complexity.

No. We're advisors, not replacement management. We can assess, recommend, build tools, develop systems, train staff, and support implementation. Agency leadership remains responsible for operating the organization.

We'll tell you. When an issue requires a Medicare home health specialist, accreditation expert, attorney, accountant, or billing specialist, we'll recommend involving the appropriate resource.

We first schedule a Clarity Consultation™ to determine what is happening, what you need, and whether Cliffton & Reddick is the right fit.

You'll understand the proposed scope and fee before deciding whether to move forward.